Before and After: No Air Conditioning While the Owner Was Away
The owner was out of town when the cooling stopped. Our technician found the unit had been taken apart and the fan motor and fan were gone.
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Our technician did an awesome job, was very professional, and was very easy to work with. He was amazing.
An after hours call
This call came in after regular hours. Our technician took the call, went out to the property, and addressed the issue in a fast and timely manner.
The job itself turned out to be unusual. The owner was out of town, and the air conditioning had stopped because someone had taken the unit apart and stolen the fan motor and fan. You can read the full before and after.
What the customer told us
Afterward, the customer came into our office to get the invoice to submit to the church. While he was there, he told our staff that our technician did an awesome job, that he was very professional and very easy to work with, and that he was amazing.
Why it matters to us
A stolen part is not something anyone plans for, and it is not something that can always be fixed on the first visit. What we can control is how quickly we show up, how clearly we explain what we found, and how easy we are to work with.
That is what this customer noticed, and it is the standard we hold every visit to, whether the call comes in during the day or after hours.
More recent jobs
More before and afters and customer stories from our team.
Job Notes: What Happens When Air Conditioner Parts Are Stolen
A look at a recent call where parts were stolen from a rooftop unit, why the system could not run, and what the owner received from us.
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