Customer Story: Fast, Professional Help on an After Hours Call
The customer came by our office for his invoice and told us our technician did an awesome job, was very professional, and was easy to work with.
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Before
No air conditioning while the owner was out of town. The rooftop unit had been taken apart, and the fan motor and fan were missing.
After
The owner knew exactly what had happened, had a quote to repair the system, and was satisfied with the plan.
The call
The owner was out of town when the air conditioning stopped working at the property in Perry. The call came in after hours, and our technician headed out to find out what was going on.
What our technician found
When our technician reached the unit, it was clear this was not a typical breakdown. Someone had taken the unit apart and stolen the fan motor and the fan.
Without those parts the system cannot cool, and there was no repair that could be completed on the spot.
How we handled it
Rather than leave the owner guessing, our technician called him right away, explained what had happened, and let him know the issue could not be fixed at that time.
Photos of the unit nameplate and the missing pieces were taken during the visit so the details were documented.
The outcome
The customer was given a quote to repair the system, and he was satisfied with what he was given.
He later stopped by our office to pick up the invoice to submit to the church, and he had kind words for the service he received. Read his customer story.
Photos from the job
More recent jobs
More before and afters and customer stories from our team.
Job Notes: What Happens When Air Conditioner Parts Are Stolen
A look at a recent call where parts were stolen from a rooftop unit, why the system could not run, and what the owner received from us.
Read the full story →